Introduction

Six-Sigma is one of the world's leading methodologies in business improvement. Six-Sigma has been effectively deployed to:

• Enhance customer satisfaction
• Achieve significant cost savings
• Increase business-related productivity processes
• Generate new markets
• Generate better revenues and margins
• Manage and deliver sustainable and measurable improvement in an organization

What does this program offer?

This foundation training program outlines the key principles and practices inherent in Six Sigma. It is an ideal introduction for those new to this methodology, or for those keen to consolidate their training and knowledge in this area.

What makes this training program unique?

By incorporating this practical hands-on improvement project, participants are able to learn how to deliver and manage organizational improvement in a fun and realistic way. Theory is important, but the real test lies in the ability to put this knowledge into practice.

Who Will Benefit?

This training program can be used as a foundational learning experience for all staff in an organization. It may be particularly useful for those involved in improvement projects or improvement initiatives, including:

• Executives
• Managers
• Improvement project facilitators or coaches
• Members of business improvement project teams
• Participants in this program will be taking the first steps to developing a common framework, language, tools and processes that could be used across their organization

Content

1. Foundations of business improvement methodologies
2. History of business improvement and Six Sigma practices
3. Key principles underlying business improvement
4. Understanding variation
5. Contemporary Six Sigma models for improvement projects (DMAIC)
6. Improvement planning tools
7. Using an Improvement Plan and PDSA Cycle Plan
8. Applications of learning in Six Sigma and Lean Manufacturing
9. Fundamental analysis tools and techniques and TQM concept
10. How to write Six Sigma Reports
11. Case studies

Learning Outcomes

1. Understand key principles and concepts underpinning the Six Sigma methodology
2. Develop an understanding of the Six Sigma Business Improvement Models
3. Develop skills in improvement planning, including the use of an Improvement Plan and a PDSA cycle plan
4. Develop skills in the use of fundamental analysis techniques
5. Understand the roles and responsibilities necessary for effective Business Improvement projects
6. Understand the history of business improvement and contemporary Six Sigma practices.

Facilitator

Johnny Ng, Ph D, MBA, BBA
Johnny Ng has a doctorate in Quality Management, and holds professional membership of the American Society for Quality, and American Institute of Management and is a certified Six Sigma Trainer (Black Belt). He has more than 20 years experience in the field of management, quality, manufacturing and marketing at management and board level.

He has consulted and conducted training extensively on strategic management, marketing management, motivational management, quality auditing, TQM, SPC, TQC Tools, FMEA, Advance Product Quality Planning & Control Plan (APQP), Production Part Approval Process (PPAP), Measurement System Analysis (MSA), Seven QC Tools, Seven Management Tools, continuous improvement program (KAIZEN) using Six Sigma Methodology (DMAIC). Among his many clients include Matsushita, Sharp Roxy, FA Tech, ACM Technology, MMI, Alliance Rubber, Precico Group, Feiti, Boon Koon Vehicles Industries, Dongkut Techno, Parade Manufacturing etc
Johnny is currently the Managing Consultant of Matrix Quality Consultancy Sdn. Bhd.

Venue, Time and Dates

25 and 26 May 2010, Tuesday & Wednesday , 9.00 am – 5.00 pm
Park Royal Hotel, Jalan Sultan Ismail, 50250 Kuala Lumpur

Course Fee: RM 1,500.00 per person

Course Fee includes 2 tea breaks, lunch, course materials and a certificate of attendance.

Early bird Discount and Group
Register and pay at least 3 weeks before the event to enjoy a discounted fee of RM 1,200.00. Group of 3 participants from the same company will enjoy another discount of 15%.

Registration

Miss Pang or Puan Ela
Tel: 03-4042 3309 / 4042 6309 Fax: 03-4042 7309
Email: training@arrow-training.com.my