Performance Workshop: Implementing the Key Performance IndicatorsPosted Date : 10 Sep 09
INTRODUCTION
Key Performance Indicators (KPIs) enable an organisation to define and measure progress towards its organisational goals. KPIs are quantifiable measurements that reflect the critical success factors of an organisation. For the KPIs to be of any value, they have to be accurately defined and measured.
How do you measure an organisation’s success? How does the organisation measure the contribution of every section or division towards its ultimate success? What factors are critical towards its goal achievement?
Organisations have come to realise, particularly in these trying economic times, that the alignment of KPIs with organisation vision, mission, strategies and objectives is the key to realising bottom-line impact.
The challenge is to develop KPIs that provide a holistic and balanced view of the business, combining traditional financial and non-financial measures.
WHAT YOU CAN ACHIEVE
At the end of the workshop, you will be able to:
Appreciate the importance of appropriate and effective performance measurements
Use the various tools and instruments used for quantifying and measuring the performance of key result areas.
Convert non-measurable criteria into measurable elements to facilitate effective measurement
Define the appropriate KPIs affecting your area of work
Appreciate how your KPIs fall within the organisation’s framework of KPIs in order to achieve the vision, mission, strategies and objectives
Gain insight into the organisation’s key result areas that are critical for the organisation’s performance, effectiveness and success
CONTENT
1. Understanding Key Performance Indicators (KPI)
Defining Key Performance Indicator (KPI)
Big Picture - Key Processes of KPI (What to measure; Data Collection; Calculation of KPIs; Compilation of Results; Analysis; Action; Review Measurement)
2. New Paradigm of Performance Measurement
Traditional approaches to performance measurement
KPI as power of positive reinforcement
Using KPIs to influence desired behaviours and performance outcome
WHAT YOU CAN ACHIEVE
At the end of the workshop, you will be able to:
Appreciate the importance of appropriate and effective performance measurements
Use the various tools and instruments used for quantifying and measuring the performance of key result areas.
Convert non-measurable criteria into measurable elements to facilitate effective measurement
Define the appropriate KPIs affecting your area of work
Appreciate how your KPIs fall within the organisation’s framework of KPIs in order to achieve the vision, mission, strategies and objectives
Gain insight into the organisation’s key result areas that are critical for the organisation’s performance, effectiveness and success
WHO SHOULD ATTEND
Managers, Department Heads, Division Leaders
METHODOLOGY
Lecture, Experiential Learning, Role Play, Group Exercise
FACILITATOR'S PROFILE
MORGAN RAJ DAVID
Morgan has more than 17 years of working experience, predominantly in training and development arena. Morgan has developed vast experience in the full spectrum of Human Resources Development.
Morgan holds a Masters degree in Political Science from Universiti Kebangsaan Malaysia and a Bachelors degree in Social Science from University of Malaya.
His experience in Human Resources includes designing, developing, and delivering training programs. He has been in the Human Resources in various industries, ranging from security, retail, foreign bank and multinational insurance company. In addition to training, he was also involved in the recruitment & selection of Management Trainees, monitoring career progression and succession planning. He also lectures and supervises Bachelors and Masters of Business Administration degree programs run by KLC University of Wales.
He is a certified trainer for The 7 Habits of Highly Effective program, and obtained certification from Development Dimensions International (DDI) as Skills For An Empowered Instructor , Thomas International DISC Profiling and The 6 Seconds certification for Emotional Intelligence. In addition, Morgan is also certified by Wilson Learning International as an in-house trainer for Social Style Series.
For the past ten over years he has been facilitating behavioral, leadership, motivational and managing change. He has delivered training programs for a multinational company’s staff from Indonesia and Hong Kong and also for life insurance agents. Morgan’s forte is in people skills training which include Emotional Intelligence, Interpersonal & Communication, Motivational, Leadership & Teambuilding, Customer Service and Problem Solving & Decision Making.
Course Fee: RM1350 per person
Course Fee includes 2 tea breaks, lunch, course materials and a certificate of attendance.
Early bird Discount and Group
Register and pay at least 3 weeks before the event to enjoy a discounted fee of RM 1,200.00. Group of 3 participants from the same company will enjoy another discount of 15%
