Developing Effective & Practical Standard Operating Procedures (SOPS) - 28th & 29th January 2019


January 28, 2019
9.00am to 5.oopm
CPD 16 Hours



Crystal Crown Hotel, Petaling Jaya   View map


Public Programmes

A 2- Days Workshop on:
Developing Effective & Practical Standard Operating Procedures (SOPS)


Standard Operating Procedures (SOPs) are used to ensure consistency and quality of performance within the organization and ensures that the right people are trained for the job.

Standard Operating Procedures (SOPs) are detailed sets of written instructions, which are essential to ensure that businesses operate consistently effective. SOP can be used to satisfy compliance requirements, mitigate health & safety risks and at times act as a necessary positive disruption in an organization. Companies need to develop comprehensive standard operating procedures (SOPS) to ensure that employees are performing their job effectively, efficiently and safely, and in accordance with the organization’s policies and practices

Learning Outcome

Upon completion of this program, participants will be able to:

  • Understand what Standard Operating Procedure is
  • Understand how to write and leverage SOPs
  • Utilize SOPs as a tool for Training of staff
  • Use SOPs as means of standardization and sharing of best practice
  • Leverage SOPs to help manage the workplace
  • Use SOPs as an audit document

Next Workshop

Time: 9.00am to 5.oopm

28th & 29th January 2019, Monday & Tuesday @ Crystal Crown Hotel, Petaling Jaya

Course Fees

Full Course Fee – RM 1600.00

  • Early bird fee of RM1400 if payment is made at least 14 days before event date.
  • Group Discount of 10% for 3 or more participants from the same company on applicable fee.
  • Course fee includes 2 tea breaks, lunch, course material and certificate of attendance.

This is an approved HRDF-SBL program.

CPD: 16 hour


Serene greatest passion is to share her knowledge and insights to maintaining and increasing the professionalism and competencies of an Organization’s Human Assets and to the HR Community. Her hands-on experience in the corporate world has enabled her to impart her knowledge based not only on theory but also based on her own vast working experiences which ensure that your employees are able to relate better and able to apply the knowledge and skills to their work, immediately and effectively

Serene Yap, a Human Resource Trainer and Consultant is a certified Master Class Trainer and has been enthusiastically involved in all aspects of human capital development and management for more than 20 years. Serene holds an MBA in General Management, a certified NLP Practitioner by ISNS and Serene is also a PSMB approved Trainer.

Her industry exposure includes property development and management, hospitality, medical, manufacturing, oil and gas, construction sector and consultancy services. During her professional career and as a trainer and consultant, many employees have attained great personal successes in their careers through her guidance, mentoring and coaching. In a similar manner, Serene envisioned to translate her KSA to develop the competencies and performance level of your employees.

List of companies benefited are NGA Human Resources, Symphony Corporate House, MAICSA, Bank Negara Malaysia, DRB-Hicom, Proton, Petronas, Boustead Petroleum, Telekom Malaysia Bhd, Celcom Timur (Sabah) SB, ARH Jurukur Bahan SB, The Raintree Club, Parex Group, KLIA, Firefly, Massimo, Top Baker, Naito-Asia, Malaysia Steel Works KL Bhd, INTI University, Multimedia University, Sabah Ports, Suria Capital Holdings Bhd, Lembaga Pemegang Amanah Taman-Taman Sabah, KPJ Health Care, Columbia Asia Hospital, Lion Properties, Mahkota Hotel, Borneo Housing Mortgage Finance Bhd, etc Serene has successfully conducted the following Consultancy projects to enhance the agility and best practices of an organization.

  • HR Audit
  • HR Policies & Procedures and Employee Handbook
  • Retrenchment Strategy and Execution
  • HR Department Startup and HR Team Coaching
  • HR Interim Manager
  • Developing Effective and Practical Standard Operating Procedures (SOPs)

Over the years, Serene has developed and conducted many programs, some of which include Employer’s and Employee’s rights in Human Resource Management, Legal Issues in Human Resource Management, Payroll Management, Developing Effective HR Documentations, SOPs and Employee Handbook, The Essential Competencies for Effective HRM, Critical HR Skills for Non-HR Managers, Behavioral-based Interview, Competencies TNA, Effective Applications of Employment Act, Sabah Labour Ordinance, Sarawak Labour Ordinance, Developing Effective Employee Handbook, Handling Employee Misconduct and Domestic Inquiry, Essential Skills for Personal Assistants & Secretaries, etc


If you’re interested in this program, you can register for it by downloading our registration form, fill it up and you can either email it to us at or fax it to us at: +603-7972 2672.

Contact Details

No. 3-2, Plaza Danau Desa 2, Jalan 4/109F, Taman Danau Desa,Off Jalan Klang Lama, 58100 Kuala Lumpur
Tel: 03-7980 3688
Fax: 03-7972 2672
Contact person: Mike / Steven